Customer Success Manager

Planet designs, builds, and operates the largest constellation of imaging satellites in history.

Descripción de la vacante:

The customer success team at Planet is seeking a new Customer Success Manager to maintain customer relationships for our Enterprise customers in Latin America! Your mission will be to act as our main point of contact for our customers during their time with Planet’s contract life cycle and own your focus on client retention. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. In addition, you will utilize your good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.

Impact You’ll Own:

  • Build and maintain strong, long-lasting customer relationships.
  • Assist customers to expand their usage and adoption of our products.
  • Onboarding and training of new clients.
  • Ensure contract renewal.
  • Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals.
  • Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed.
  • Work closely with sales representatives and other teams across the company.


What You Bring:

  • Strong and proven track record of successfully managing client relationships or projects.
  • Working knowledge of geospatial technologies, GIS, or Remote Sensing.
  • Excellent verbal and written communication skills in English and Spanish.
  • Ability to successfully communicate and coordinate with international customers & sales teams.
  • Strong problem-solving skills and proactive work style.
  • Ability to multi-task and prioritize job requirements.

What Makes You Stand Out:

  • Preferably located in Argentina, Chile, Brazil, Mexico, Colombia, or the states
  • Proficiency in Spanish (Spanish Speaker)
  • Background in the agricultural industry, forestry, mining, or defense and intelligence

Benefits While Working at Planet:

  • Comprehensive Health Plan
  • Wellness program and onsite massages in specific offices
  • Flexible Time Off
  • Recognition Programs
  • Commuter Benefits
  • Learning and Tuition Reimbursement
  • Parental Leave
  • Offsites and Happy Hours
  • Volunteering Benefits


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